Support Center


GameCash Support Centers
GameCash supports our clients and their customers with courteous, professional and technically skilled representatives 24 hours a day, seven days a week, 365 days a year via a toll free line. With call centers employing more than 120 representatives, the ability to communicate in more than 100 languages, and direct access to on-site service technicians, GameCash support centers provide a single point of contact with unbeatable service. To ensure this high level of service, we have segmented our call centers into two skill sets, Customer Support is solely dedicated to servicing the cashier, while Customer Service deals directly with your players.

GameCash Customer Support (888) 910-4263
- Technical Support
- Operational Support
- Verbal Authorization Service
- Supplies
- Troubleshooting
- Field Service dispatch
- Central point of contact

GameCash Customer Service (800) 363-3321
- General Transaction questions
- Kiosk instructions
- Verbal Authorization Service
- Transaction balances and statements
- Authorization reversals (manual)

Knowledgeable Staff
GameCash Support Center staff consists of a Director of Client Services, Call Center Manager, Supervisors, Senior Customer Service Representatives and Customer Service Representatives. All supervisors and senior customer service representatives are on call 24 hours a day, seven days a week. The Support Center staff is also supported by 24 hour, seven days a week on call GameCash Technicians and on-site local field service representatives.

Rigorous Training
All representatives are put through a rigorous training course, tested and certified prior to answering incoming calls. To keep current, representatives are periodically tested and undergo regular continuing education courses.

Languages Supported
To better serve our clients and customers, GameCash supports over 100 different languages and dialects. Please note, the following is not all-inclusive.

Albanian
Amharic
Arabic
Armeneian
Assyrian
Bambara
Basque
Bulgarian
Burmese
Cambodian
Cantonese
Catalan
Chinese
Croatian
Czech
Danish
Dari
Dutch
Estonian
Farsi
Fijan
Finnish
French
German
Greek
Gujarati
 Haitian Creole
Hausa
Hindu
Hebrew
Hmong
Hungarian
Ilocano
Indonesian
Italian
Japanese
Korean
Kurdish
Laotian
Lithuanian
Macedonian
Malay
Malayalam
Mandarin
Mien
Navajo
Nepali
Norwegian
Pashto
Polish
Portuguese
Portuguese Creole
 Punjabi
Romanian
Russian
Samoan
Serbian
Shanghai
Sinhalese
Slovak
Spanish
Somali
Swahili
Swedish
Tagalog
Taiwanese
Tamil
Thai
Tigrinya
Toishanese
Tongan
Ukranian
Urdu
Turkish
Vietnamese
Wolof
Yiddish
Yoruba




Account
Service 		Indian Gaming
Involvement 		Company
Background




Home, Products, Company Profile, Client Reports, What's New?, Events, GameCash Careers,

© GameCash 2002 Legal Notice